Technical assistance on Ercolina® machines is always guaranteed since more than 50 years. If an Ercolina® machine has any anomalies or possible faults, it is possible to contact the technical assistance by phone or through the website, filling in the appropriate form HERE. Within 24 hours one of our specialized technician will get in touch with the customer to solve the problem. 90% of the problems can be solved remotly, by phone, email or video conference.
If our technician believes that the problem is unsolvable by telephone, it is decided whether to return the machine to the dealer, branch or “parent company” for repair or we will send our specialized technician to the customer.